Our Mission

Our fundamental mission is to reduce subjectivity in motor claims’ estimation and compensation. The consciousness of a need to ensure that vehicles damaged in an accident are repaired using the right methodology, equipment, and skills, to be safely put back on the road. This will continue to be MRC’s paramount social responsibility.

Appointed by PIAM to fulfill the idea mooted by BNM, MRC is tasked to build and maintain a single, centralized motor parts prices and repair times database for the Malaysian motor insurance industry.

Our Role

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  • In October 1998, PIAM, with the endorsement and agreement of its members, decided upon improving market practices in the management of motor insurance claims. This included setting standards to further control against the perpetration of fraud and the protection of consumers. PIAM, with the endorsement of BNM, appointed MRC to:


  • Implement and localize a single, and standard database of replacement motor parts nomenclature, price reference and repair times – based on the internationally recognized Thatcham, UK Standards – to enable the computerized preparation and transmission of repair estimates;

  • Establish and set up a communications hub or Claim Processing Centre (CPC) through which all estimates would be routed for collection and analysis of all claims data. Statistical reports and analysis can then extracted from this information bank and made available to the industry and regulatory bodies; and


  • Certify and conduct compliancy audits on all front-end estimating systems developed or marketed by software houses that are linked to the MRC Database and CPC.