In October 1998, PIAM, with the endorsement and agreement of its members, decided upon improving market practices in the management of motor insurance claims. This included setting standards to further control against the perpetration of fraud and the protection of consumers. PIAM, with the endorsement of BNM, appointed MRC to:
Implement and localize a single, and standard database of replacement motor parts nomenclature, price reference and repair times – based on the internationally recognized Thatcham, UK Standards – to enable the computerized preparation and transmission of repair estimates;
Establish and set up a communications hub or Claim Processing Centre (CPC) through which all estimates would be routed for collection and analysis of all claims data. Statistical reports and analysis can then extracted from this information bank and made available to the industry and regulatory bodies; and
Certify and conduct compliancy audits on all front-end estimating systems developed or marketed by software houses that are linked to the MRC Database and CPC.